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After Sales | Aston Motor Group, Derbyshire


If you wish to register a complaint, in the first instance please email us at, view our complaints procedure and should you remain unsatisfied as to our final complaint response.


  1. 1.  In the first instance please outline your complaint by email as detailed.
  2. 2.  We will aim to acknowledge receipt of your email within 36 hours.
  3. 3.  We will consider what you say and revert back to you as soon as possible depending upon the detail of your query. We may need to take mechanical or legal advice before responding but will keep you up-to-date with progress.

We aim to satisfy all of our customers but accept that this is not always possible. In the unlikely event of a dispute arising which we cannot resolve to the mutual satisfaction of our customer and ourselves, Aston Motor Group will engage with the independent, accredited Alternative Dispute Resolution service of your choice.

Please note that they will only mediate once you have received the final response from ourselves which in line with ADR guidelines is set at 8 weeks from receipt of your initial complaint email and is set as a worst case deadline to allow all chances of a resolution to be exhausted before the ADR process can begin.